Why CX Matters

The conversational market is forecast to grow from $7.2bn in 2020 to $17.4bn in 2024​

Key part of the conversational systems market is Customer Experience

CUSTOMER EXPERIENCE IS THE NEW BATTLEFIELD

88% of companies now prioritizing customer experience in their contact centres.​

Tte​ importance of multi-channel servicing is increasing​

Mobile customer experience is becoming the priority

Self service help is the first choice – 67% of customers prefer self-service over speaking to a company representative​

TOP PRIORITY FOR BUSINESS IN THE NEXT 5 YEARS

  • Customer Experience 45.9% 45.9%
  • Pricing 20.5% 20.5%
  • Product 33.6% 33.6%

Some Features

The Captivate Hub is a platform that allows developers to easily build vendor agnostic natural language apps but we include a growing number of apps and features with it.

External Collaboration

Expand MS Teams and Slack to the outside world. This brings your customers closer to your organisation increasing retention and sales.

Omnichannel

Supports Messenger, WhatsApp, Twitter, Web Chat, Alexa, SMS, LinkedIn and more coming soon.

ALCA

The AI Live Chat Router (ALCA) is the Natural Language Interface to The Hub. This means users do not need to learn how to use The Hub, they just chat with it - e.g. "Switch this chat to the Sales Bot". It also means the the Hub allows any live chat solution to be integrated.

Web CHAT WIDGET

A fully customisable web chat widget with working hours, customisable forms, multi chat Panel, Search bar (linkable to Watson Discovery) Custom Responses (forms, video, cards) and much more.

    NLP Router

    Allowing multi-vendor, multi-purpose bots to exist in the same ecosystem is highly complex.  The NLP Router allows user based and automatic conversation switching.

    reporting

    The Hub uses leading off the shelf reporting tools including:

    • PowerBI
    • Kibana
    • IBM Cognos

    Pricing

    Choose A Plan That Works For You

    Additonal costs will apply for chatbots, channels and live chat solutions. 
    These can be purchased directly or via Captivate.

    3 Months Free Trial

    Enterprise Pricing

    For large enterprise please contact us – each situation is different.  The Captivate Hub works in a multi-cloud environment, securely supporting RedHat, Azure, AWS, IBM Cloud.

    • Run in your own private cloud
    • Private Data
    • 24/7 Support
    • SLA
    • Industry Standard Security