About Us

Over these last years we kept running into problems associated with live chat and chatbot solutions.  Complexities in setup, vendor lock-in, lack of channel support, bad bots, expensive and siloed live chat systems… and so on. So we built something to fix these, something to quickly and inexpensively ease the complexities of an organisation’s chat ecosystem. We call it The Captivate Hub and it exists to stop conversational dead ends.

Leadership Team

Chris Patterson

Chris Patterson

Founder

+30 years in Tech, Sales & Marketing

Jazz Dale

Jazz Dale

CEO

+20 years in Tech as CEO and Sales. Raised money, built & successfully exited 2 businesses​

Lance Del Valle

Lance Del Valle

CTO

Planning, team leadership

Adrian Bridgeman

Adrian Bridgeman

Head of Operations

+23 years in Tech operational excellence & performance optimisation​

Adrian Ngo

Adrian Ngo

Product Manager

Product design, architecture​

SPF Private Clients

SPF Private Clients

Finding diamonds in the rough: harnessing AI solutions to identify the best mortgage leads

BUSINESS CHALLENGE

Getting on the property ladder for the first time can be tricky, and people don’t always know when they’re ready. SPF Private Clients wanted to speed up the process of being qualified for Help to Buy.

TRANSFORMATION

With help from EscalateAI, SPF Private Clients created a portal where applicants can upload documentation and chat with an AI chatbot and humans, with the top leads passed automatically to brokers.

SOLUTIONS COMPONENTS

  • Cloud Object Storage
  • IBM Cloud Databases and Compose
  • IBM Cloud Private
  • Watson Assistant
  • Watson Tone Analyzer

Read Full Case Study

London Borough of Redbridge

London Borough of Redbridge

Cleaning up the streets with an AI-powered chatbot

Working with IBM Business Partner EscalateAI Ltd., the London Borough of Redbridge launched its new Binbot, powered by IBM® Watson® technology. The chatbot can answer questions related to routine rubbish collections and empowers the public to easily report dumped garbage and other nuisances.

BUSINESS CHALLENGE

A leader in innovative public services, the London Borough of Redbridge wanted to simplify communication with residents regarding rubbish collection.

TRANSFORMATION

The borough launched an AI-powered chatbot that could answer straightforward questions and allowed users to find out when their holiday bin collection date was scheduled.

SOLUTIONS COMPONENTS

  • Cloud Object Storage
  • IBM Cloud Databases and Compose
  • IBM Cloud Private
  • Watson Assistant
  • Watson Tone Analyzer

Read Full Case Study

Local Government dealing with citizen information.​

Challenge​

Build a multi-channel human agent / chatbot solution to cover specific use cases (bin collections, reporting, complaints).​

Solution​

Conversational Hub with web widget, MS Teams, Facebook Messenger, WhatsApp, Twitter and various chatbots.​

Outcome​

Early adopter of hub in Q1 2021 with further chatbot expansion planned for Q121.​

Potential Users:​

1800 staff​

300,000 Citizens

Startup supplying mortgages via multichannel AI and website.​

Challenge​

Build a multi-channel human agent / chatbot solution to deliver mortgage advice.​

Solution​

Conversational Hub with web widget, MS Teams, Facebook Messenger, WhatsApp, and chatbot with website and webapp.​

Outcome​

Early adopter of hub in Q1 2021 with further chatbot expansion planned for Q121.​

Potential Users:​

Startup staff​

UK Mortgage Market​

Global Value Added Distributor.​

Challenge​

Build a chatbot covering IoT Q and A and surface it within MS Teams .​

Solution​

Conversational Hub with MS Teams and various chatbots.​

Outcome​

Early adopter of hub in Q1 2021.​

Potential Users:​

8,000 staff​

Global Customers

SPF supplies high end financial advice via chatbot and website.​

Challenge​

Build a multi-channel human agent / chatbot solution to deliver mortgage advice.​

Solution​

Conversational Hub with web widget, MS Teams, Facebook Messenger, WhatsApp, and chatbot with website and webapp.​

Outcome​

Early adopter of hub in January 2021 with further expansion planned for Q121.​

Potential Users:​

200 mortgage brokers​

UK High Finance Market

What our
customers
are saying

“We’re very proud to present the SPF Help to Buy chatbot in Ava, which IBM and Captivate made possible.”

Freddie Savundra

Digital Architect, SPF Private Clients

“With Captivate and IBM Watson, we can be far more proactive and stay ahead of the data trends and as such, demand.”
Emeran Saigol

Head of Change, London Borough of Redbridge

Blog

Imagine going to a chatbot party

Imagine going to a chatbot party

You: Hi, where can I get a drink? Musicbot: I don’t know, I’m the Musicbot. You: OK, where’s the Drinksbot? Musicbot: I don’t know, I’m the Musicbot. You wander around and...

Chatbot Spaghetti (Sprawl)

Chatbot Spaghetti (Sprawl)

What on earth is chatbot spaghetti? If you’re deciding to install a chatbot in any kind of sizable organization, you’d better think about it first. The shift of buying...

News

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